Frequently asked questions (F.A.Q.):

1) Benefits of Classic Computer Shop
2) Vintage electronics for beginners
3) Condition of items
4) VAT (Value Added Tax | BTW | MwSt)
5) Account
6) Ordering
7) Shipment
8) Payment
9) Aftersales
10) Various

Please read this F.A.Q. page, the terms & conditions and other pages first before emailing or calling. Most questions are already answered. Thanks!

1) Benefits of Classic Computer Shop

Shopping at Classic Computer Shop gives you many benefits compared to local shops, other webshops, online market places, auction websites and local private sales:

14 Days not-happy-money-back warranty
Classic Computer Shop does not do difficult, within 14 days after receipt of your purchase, if you want to return it (without reason), under the conditions that you have ordered as a consumer on this webshop and that you have an EU nationality as well as live in the EU. That's a promise. Also see the returns & warranty page.

6 Months warranty on non-conformity
In the unlikely case that your purchase, within 6 months after receipt, is not as described and / or represented, Classic Computer Shop will try to work out a solution together. Also see the returns & warranty page.

Honest and detailed item descriptions and authentic photos
Openness, because Classic Computer Shop thinks also long term, to make you happy or even surprise you in a positive way.

Experienced & professional Dutch classic computer seller
Classic Computer Shop is a Dutch specialist that knows what to look for in classic computer items, thanks to over 10 years of experience in collecting, repairing, restoring, using and trading these items on a daily basis. Communicating in a professional manner with customers. Personal customer service, no third party involved. These things matter.

An online seller you can trust
Feel free to search online or ask around. Long term thinking is part of the policy.

Competitive and reasonable prices
Prices do matter, therefore Classic Computer Shop checks prices online before advertising over here, to make sure that you get value for money.

Openness about prices
You don't have to ask for prices, make random offers or negotiate.

Shipping within 24h*
Your order will be shipped within 24 hours (during Monday - Saturday), after receipt of payment confirmation by the payment provider or bank.

Very fast delivery
The estimated delivery time for orders within The Netherlands is 1 working day, within other E.U. member states less than 7 working days, after shipping.

Professional packing and shipping from The Netherlands
Classic Computer Shop has years of experience with packing and shipping fragile, large, small, heavy and light weight computer related items. From memory modules to CRT monitors. Experience with how to pack items, with what materials (e.g. anti-static bag) and with what parcel service to ship. Classic Computer Shop makes sure you get your purchase as described, shipped from The Netherlands.

Pay with Mastercard, Visa card, American Express, iDeal, Klarna Sofort, Giropay, Bancontact or others.
Easy, quick and safe payment.

24h per day, 365 days per year online shopping
Flexibility. No annoying auctions that end at weird times. No need to hurry. No frustrations. Shop from the comfort of your seat.

See what's on stock instantly
Almost all items for sale are listed on this webshop and you can instantly see the actual stock. New items are being listed online as soon as possible. Sold items are being delisted as soon as possible.

Extensive assortment
Classic Computer Shop often offers items that are related to each other. This can save you shipping costs and lots of time.

2) Vintage electronic equipment for 'beginners'

Safety first
As with all vintage electronics, please make sure that the item which you want to plug into the mains socket is safe. Although Classic Computer Shop checks all items on basic user safety, you should inspect your purchase too before plugging it in because (most) items are used and old. Furthermore never leave vintage electronic equipment plugged in when you don't use it, to minimize the risk of a fire hazard. Make sure that devices and parts which need to be grounded are grounded to avoid electric shock hazard. Extra attention is required during repairs; disconnect power whenever possible, discharge any CRT and any capacitor with high capacity. Use an isolation transformer when power is required during repairs.

3) Condition of items

Condition explained
Actual item condition can be found on the item page. Classic Computer Shop puts care, expertise and honesty in the item condition description and photos because the price of an item is related to the condition.

Classic Computer Shop offers many items as untested, because of several reasons. For example some items have so little value that it's not worth investing the time testing them as a business. A few items, especially some very old computers and monitors, have a high risk of causing problems during testing. Lack of testing equipment and/or knowledge is also common. It's not possible to test these untested items as yet for you. If you buy such an untested item, then you buy it as is.

In any case; all items are visually inspected on technical and cosmetic condition before sale on this webshop, including untested items.

Testing at pick up
You can usually test a previously tested item at Classic Computer Shop in case of pick up.

Storage
Classic Computer Shop stores all items in plastic containers where no dust or other dirt can come in and these plastic containers are stored in a dry and smoke free environment. Some used items are vacuum cleaned and/or spray cleaned to remove the worst amount of dust and/or dirt before they are advertised over here. Despite this some used items need to be cleaned (internal) more thoroughly before use, this is inherent of the classic computer hobby.

4) VAT (Value Added Tax | Nederlands: BTW | Deutsch: MwSt)

All prices on this webshop are including 21% VAT, but businesses within EU (except The Netherlands), consumers outside EU and businesses outside EU only have to pay the total amount excluding VAT.

Invoice including 21% VAT for EU consumers and Dutch businesses
Consumers with an EU invoice address, businesses and other organizations with a Dutch VAT code receive an invoice including 21% VAT after ordering within 24h. If you want to order as a business, then you have to fill in your VAT code at the checkout page (otherwise you will be treated as a consumer).

Invoice excluding VAT for businesses within EU (except The Netherlands)
EU businesses and other organizations from outside The Netherlands can qualify for an intracommunal delivery. This means that the invoice is VAT free. To qualify for a VAT free invoice you have to fill in your VAT code at the checkout page (otherwise you will be treated as a consumer). The VAT free total amount, which you pay, will then be automatically calculated. After receipt of your order Classic Computer Shop will send you a VAT free invoice within 24h.

Invoice excluding VAT for consumers and businesses outside EU
A VAT free invoice is applicable for export from the EU to non-EU customers. Total amount to pay excluding VAT will be automatically calculated at the checkout after selecting your non-EU country of choice. Your customs might charge VAT and import taxes when your order arrives in your country. These are your full, own responsibility. After receipt of your order Classic Computer Shop will send you a VAT free invoice within 24h.

5) Account

Effortless shopping
It's not necessary to create an account for ordering. It's recommended though if you want to save time at the checkout of your next order.

Creation of a customer account
To create an account you need to take the following steps:

1) Click on Shopping cart (make sure it's filled).
2) Click on 'GO TO CHECKOUT'.
3) Scroll down at the checkout page where you can select 'Remember me for next time'.
4) Fill in a password for your account.

Login to your account
To login you need to take the following steps:

1) Click on Shopping cart (make sure it's filled).
2) Click on 'GO TO CHECKOUT'.
3) At the top of the checkout page click on 'Click here to log in'.
4) Fill in your account details and click 'Login'.

In case you have forgotten or lost your password, then you can click on 'Forgot password' to receive a new password by email.

6) Ordering

Internet browser compatibility
This webshop is optimized for Mozilla Firefox and Google Chrome on a desktop Windows 10 pc. It's also compatible with most other recent browsers and recent (mobile) operating systems.

Private consumer
Yes, you can order as a private consumer at this webshop.

Business or other organization with VAT code
Yes, you can order as a business or other organization with VAT code at this webshop. Please read section 4 of this F.A.Q. about value added tax, before ordering.

Shopping advice
Classic Computer Shop can help you with making the right choices. Feel free to send an email with your (technical) question.

Stock
Almost all items for sale are listed on this webshop and you can instantly see the actual stock of an item at the item page. New items are being listed online as soon as possible. Sold items are being delisted as soon as possible. Classic Computer Shop might have items on stock where you're looking for, but not advertised online. If you can't find the item that you are looking for, then feel free to send an email with your request. No reply on your request within 24h means that Classic Computer Shop can't help you.

Minimum order amount
The minimum order amount on this webshop is € 20 excluding shipping costs.

Least price / room to negotiate
Classic Computer Shop is transparent about prices on this website. If you want to ask for a discount, then please send Classic Computer Shop a clear and detailed offer instead. Most offers are being rejected though, because Classic Computer Shop doesn't price arbitrarily. However, if you have good reason to believe the price is too high, then you can always try.

Abbreviations
Here are the meanings of some common abbreviations that can be found on this webshop:

EU = 'European Union'.

VAT = 'value added tax'.

N/A = 'not available'. The particular data is not available / unknown.

CIB = 'complete in box'. The particular item is 100% complete.

NOS = 'new old stock'. The particular item is old new stock, 100% complete and never used, just like it came from the factory. The packaging can have signs of wear from storage.

7) Shipment

General information
All items are shipped from The Netherlands.

Classic Computer Shop ships to many countries:

Orders will be shipped to the (alternative shipping) address as registered on the website.

Please make sure that your door bell works.

No shipping to:

• Any other country not mentioned in the table

• P.O. box

• Address without house / apartment / office building number (e.g. some remote places in U.K., Ireland, France)

• Address which is not open to a parcel service courier (e.g. private property with locked gate, gated community etc.)

Shipping costs
The shipping costs as displayed in the shopping cart are only an estimate based on the location of your IP address. You have to select your preferred options at the checkout page to determine the right amount of costs.

To look up shipping costs you need to take the following steps:

1) Make sure you are on an item page.
2) Click on '+ ADD TO SHOPPING CART' (brown box) underneath the pictures.
3) In the pop up window click on 'View shopping cart'.
4) In the shopping cart click on 'GO TO CHECKOUT' (brown box).
5) Select a country for shipping destination and select a shipping option.
6) Shipping costs will be displayed in the summary.

Shipping-, packaging- and handling costs as well as fees are included in the shipping costs.

You are responsible for any customs fee upon delivery.

Combined shipping
Before ordering multiple heavy (total weight >20kg) and/or large items (total volume >100l), Classic Computer Shop recommends to first ask for an actual shipping costs quote, as it can be different from the quoted shipping costs on the checkout page which are an estimate in this case. The actual shipping costs determined and listed on the invoice by Classic Computers Shop are the shipping costs which you have to pay.

Shipping services and packaging
Usually Classic Computer Shop sends orders with the economy services of DHL, DPD or Postnl. These parcel services usually outsource deliveries to other parcel services outside The Netherlands. If you have specific wishes such as a priority express service, then please let Classic Computer Shop know in advance by sending an email.

To reduce Classic Computer Shop's foot print on the environment, Classic Computer Shop tries to use used packaging and packaging materials, in good condition, as much as possible for standard and premium shipping. ESD sensitive items are always packed in anti-static bags or foil.

You can choose out of various shipping options at the checkout page:

• Standard shipping: high grade packing standards + used packaging if available + tracking code (all parcels & mail to abroad)

• Premium shipping: high grade packing standards + used packaging if available + duct tape + fragile stickers on box + tracking code (parcels & mail)

• Premium plus shipping: high priority handling + high grade packing standards + new & more packaging materials + duct tape + fragile stickers on box + tracking code (parcels & mail) + no delivery to your neighbours (only in Netherlands) + insurance that covers the complete value of the order against damage or loss

Tracking codes with instructions about how to track will be sent by email directly after shipping.

Delivery time
Your order will be shipped within 24 hours (during Monday - Saturday), after receipt of payment confirmation by the payment provider or bank. The estimated delivery time for orders within The Netherlands is 1 working day, within other E.U. member states less than 7 working days and to the U.S. less than 14 working days, after shipping. If you have specific wishes such as a priority express service, then please let Classic Computer Shop know in advance by sending an email.

Shipping during national holidays and/or vacation
Shipping of your order will only be delayed during national holidays and/or vacation in case it is explicitly mentioned on the home page of this website. If nothing is mentioned then the normal delivery times apply.

Local pickup
Pickup is only possible after agreement about the pickup date and time. At the checkout page on the website you can select 'Pickup At Request' and propose a date and time in the comments field.
 

8) Payment

Invoice
After ordering you'll receive an invoice within 24h. For information about VAT (BTW) click here.

Payment term
Payment is expected to be received by Classic Computer Shop within 4 days after receipt of your invoice, also when using bank transfer. Classic Computer Shop can't reserve items any longer than 4 days without payment. Of course you can also pay immediately by using one of the methods explained here.

Payment methods overview
Dependent on your location you have the option of using various different payment methods at classiccomputershop.com:




Paying at pickup
A) Cash

Prepayment
B) Internet banking / bank transfer
C) Klarna Sofort
D) Giropay
E) iDeal
F) Bancontact
G) KBC / CBC
H) Mastercard / Visa / American Express credit card
I) Maestro or V-PAY debit card

A) Cash at pickup
Payment at pickup is allowed but only with exact cash money in euro’s; Classic Computer Shop does not own a physical store and therefore has no change. This option adds € 5 to the total item amount.

After choosing 'Cash Payment In Exact Euro's At Pickup' as payment method and successfully completing the order process, you will instantly receive an order confirmation at the email address provided during the order process. Hereafter you'll receive an invoice from Classic Computer Shop within 24h and you'll be contacted for a pickup appointment. Payment is either way expected to be received within 4 days after receipt of your invoice.
 
B) Internet banking / bank transfer
Internet banking using the IBAN is increasingly gaining European acceptance as the cheapest payment method for online transactions. It is also a very fast payment method nowadays, with instant payment which is being implemented by European banks in 2019.

After choosing 'Internet Banking / Bank Transfer (IBAN)' as payment method and successfully completing the order process, you will instantly receive an order confirmation at the email address provided during the order process. Hereafter you'll receive an invoice from Classic Computer Shop within 24h. You then have to pay the total order amount, mentioning the invoice number, to Classic Computer Shop’s IBAN (and BIC) using your own (internet) banking environment. Please keep in mind the transaction process time of 1 work day. Payment is either way expected to be received within 4 days after receipt of your invoice.

C) Klarna Sofort
In case you have access to internet banking at a German, Austrian, Dutch, Swiss, Italian, Spanish, Belgium or Polish bank, then you also have the option of paying via Klarna Sofort / Pay Now (formerly known as Sofort banking). This option adds 1.8% to the total item amount.

During the order process you can choose for 'Online bank transfer (Sofort)' as payment method. By continuing the order process you'll be led to the secure Klarna Sofort internet banking environment. At Klarna Sofort you can choose your bank, log in with your familiar bank account login details and choose the account for payment. You can then instantly approve the payment. Hereafter you'll be led to this webshop again which confirms the payment. It is important that you carefully follow all instructions as given during the order process. Classic Computer Shop will subsequently instantly receive confirmation from payment provider CCV Pay about the status of the payment. An order confirmation email will instantly be sent to your email address as indicated during the order process.

D) Giropay
In case you have access to internet banking at a German bank, then you also have the option of paying via Giropay. This option adds 1.8% to the total item amount.

During the order process you can choose for 'GiroPay' as payment method. By continuing the order process you'll be led to your own familiar and secure internet banking environment. You can then instantly approve the payment. Hereafter you'll be led to this webshop again which confirms the payment. It is important that you carefully follow all instructions as given during the order process. Classic Computer Shop will subsequently instantly receive confirmation from payment provider CCV Pay about the status of the payment. An order confirmation email will instantly be sent to your email address as indicated during the order process.

E) iDeal
In case you have access to internet banking at a Dutch bank, such as ING, Rabobank, ABN Amro, KNAB, SNS, ASN and others, then you also have the option of paying via iDeal. This option is free of any charges.

During the order process you can choose for 'iDeal' as payment method. By continuing the order process you'll be led to your own familiar and secure internet banking environment. You can then instantly approve the payment. Hereafter you'll be led to this webshop again which confirms the payment. It is important that you carefully follow all instructions as given during the order process. Classic Computer Shop will subsequently instantly receive confirmation from payment provider Mollie about the status of the payment. An order confirmation email will instantly be sent to your email address as indicated during the order process.

F) Bancontact
In case you have access to internet banking at a Belgian bank, then you also have the option of paying via Bancontact. This option adds € 0.50 to the total item amount.

During the order process you can choose for 'Bancontact' as payment method. By continuing the order process you'll be led to your own familiar and secure internet banking environment. You can then instantly approve the payment. Hereafter you'll be led to this webshop again which confirms the payment. It is important that you carefully follow all instructions as given during the order process. Classic Computer Shop will subsequently instantly receive confirmation from payment provider Mollie about the status of the payment. An order confirmation email will instantly be sent to your email address as indicated during the order process.

G) KBC / CBC
In case you have access to internet banking at the Belgian bank KBC or CBC, then you can use this method. This option adds 1.8% to the total item amount.

During the order process you can choose for 'KBC/CBC' as payment method. By continuing the order process you'll be led to your own familiar and secure internet banking environment by selecting KBC or CBC bank. You can then instantly approve the payment. Hereafter you'll be led to this webshop again which confirms the payment. It is important that you carefully follow all instructions as given during the order process. Classic Computer Shop will subsequently instantly receive confirmation from payment provider Mollie about the status of the payment. An order confirmation email will instantly be sent to your email address as indicated during the order process.

H) Mastercard / Visa / American Express credit card
Classic Computer Shop accepts valid Mastercard, Visa and American Express credit cards (without restrictions for international payments to the SEPA). This option adds 4.9% to the total item amount. The limit per transaction is € 1000,-. It is a very safe payment method because the transaction will be verified for fraud using Mollie as the payment provider. Besides you have a 120 days chargeback period.

During the order process you can choose for 'Credit Card' as payment method. By continuing the order process you'll be led to the secure Mollie internet banking environment where your personal details and credit card details will be verified. You can then instantly approve the payment. Hereafter you'll be led to this webshop again which confirms the payment. It is important that you carefully follow all instructions as given during the order process. Classic Computer Shop will subsequently instantly receive confirmation from Mollie about the status of the payment. An order confirmation email will instantly be sent to your email address as indicated during the order process.
 
I) Maestro or V-PAY debit card
Classic Computer Shop accepts valid Maestro and V-PAY debit cards (without restrictions for international payments to the SEPA). This option adds 4.9% to the total item amount. The limit per transaction is € 1000,-. It is a very safe payment method because the transaction will be verified for fraud using Mollie as the payment provider. Besides you have a 120 days chargeback period.

During the order process you can choose for 'Credit Card' as payment method. By continuing the order process you'll be led to the secure Mollie internet banking environment where your personal details and debit card details will be verified. You can then instantly approve the payment. Hereafter you'll be led to this webshop again which confirms the payment. It is important that you carefully follow all instructions as given during the order process. Classic Computer Shop will subsequently instantly receive confirmation from Mollie about the status of the payment. An order confirmation email will instantly be sent to your email address as indicated during the order process.

Can I (still) pay with PayPal?
Classic Computer Shop no longer offers the payment method PayPal. The main rationale behind this decision is that they can not be trusted. Over the years PayPal has proven to have poor customer service with very little autonomy, their security algorithm can make unlogical decisions without prior notice that can be unfavorable for both involved parties (e.g. freeze funds for undetermined period, refund fraudulent parties etc.) and their transaction fee is the highest of all payment service providers. Also see the many negative reviews of PayPal at Trustpilot.com. Classic Computer Shop therefore has chosen to only offer secure and trustworthy payment methods that don't have these disadvantages.

Payment transaction time
If you pay using Klarna Sofort, Giropay, iDeal, Bancontact, KBC/CBC, credit card or debit card, then the payment is not immediately present in Classic Computer Shop's SEPA bank account. It takes ca. 1-10 working days (dependent on chosen payment method) before funds are transferred and received by Classic Computer Shop. Your order however will be shipped within 24 hours (during Monday - Saturday), after receipt of payment confirmation by the payment provider or bank.

9) Aftersales

After sales technical support
To keep costs and thus prices low, Classic Computer Shop does not offer after sales technical support. If you need technical support, you might be able to find it on various fora (e.g. vogons.org), websites (e.g. philscomputerlab.com) and you can of course also buy a manual or a book.

Feedback about your order
Feel free to leave feedback about your order at the independent review website Trustpilot. If you have experienced any issues with your order, then please contact Classic Computer Shop first before leaving any feedback. Thank you!

10) Various

Do you trade (in) items?
Unless you have a very good deal for Classic Computer Shop, trading items is not possible. Trading items in is usually not possible.

Can you assemble and configure a custom legacy pc for me?
If you are a business then Classic Computer Shop can assemble and configure a custom pc for you. Feel free to send an email with your detailed request. Please note that a pc can only be assembled with parts from Classic Computer Shop.

Can you repair or restore x for me?
No, Classic Computer Shop does not offer any professional services for items that were bought elsewhere.  

Can you install x in my computer?
No, Classic Computer Shop does not offer any professional services for items that were bought elsewhere.  

Can you help me with problem x?
No, Classic Computer Shop does not offer any professional services for hardware or software that was bought elsewhere. You might be able to find help on online fora like vogons.org.

Can you tell me what x is worth?
No, Classic Computer Shop does not offer a valuation service.

Does Classic Computer Shop have an eBay account?
Yes it does, but not for selling.

Does Classic Computer Shop have a Marktplaats account?
Yes.

Is Classic Computer Shop affiliated with online businesses (websites) called vintagecomputershop.com/.eu/.nl, retrocomputershop.com/.eu/.nl or anything like that (on eBay/Facebook/Amibay/forum x)?
No, certainly not. Classic Computer Shop does use other domain names to redirect to this website and is active on the vogons.org forum.

Why don't you reply to my Whatsapp message?
Sorry, but Classic Computer Shop doesn't use Whatsapp. Please send an email instead.

Why don't you reply to my Facebook message?
Sorry, but Classic Computer Shop doesn't look everyday on Facebook. Please send an email instead if you want to receive a quick response.    

Why don't you reply to my email?
Classic Computer Shop replies to all emails, except when:

..Classic Computer Shop can't help you
..or you haven't read this F.A.Q. page carefully enough
..or you haven't read the terms & conditions page carefully enough
..or you haven't read any other page on this website carefully enough
..or your writing skill is abominable
..or you are anonymous
..or you are a troll
..or you are a spammer
..or you are a scammer
..or a combination of these

Classic Computer Shop receives every day many emails. To save time and costs Classic Computer Shop can't reply to any random email

Why don't you answer the phone?
Classic Computer Shop answers all calls, except when:

..Classic Computer Shop doesn't have time to answer the phone (please email or leave voicemail message)
..or you call with a private (anonymous) number
..or a combination of these

Why is this website written in English (and not Dutch)?
Because of the international character of the business Classic Computer Shop has chosen to write the website in English only. In case you have questions in Dutch or German, then feel free to contact.